Who we are
Lunavell Ltd is a company based in London, United Kingdom. For the purposes of applicable UK data protection law, Lunavell Ltd is responsible for the personal information described in this Privacy Policy.
You can contact us at:
hello@lunavell.co.ukInformation we may collect
Depending on how you interact with Lunavell, we may collect personal information that you provide directly to us, including:
- Your name.
- Your email address.
- Information contained in messages or enquiries you send us.
- Business or professional information you choose to provide.
Our website may also receive limited technical information automatically, such as browser type, device information, IP address and basic website usage information where this is necessary for security, functionality or website operation.
How we use your information
We may use personal information to:
- Respond to questions, enquiries and requests.
- Communicate with customers, suppliers and business partners.
- Operate, maintain and protect our website.
- Manage our business and administrative activities.
- Comply with legal or regulatory obligations.
If Lunavell introduces online purchasing, account creation, newsletters or other services in the future, this policy may be updated to explain any additional processing.
Lawful bases
Under UK data protection law, we only process personal information where we have a lawful basis to do so.
Depending on the circumstances, we may rely on:
- Legitimate interests, where processing is reasonably necessary to operate and protect our business or respond to enquiries.
- Contract, where information is required to provide a service or take steps requested before entering into a contract.
- Legal obligation, where we are required to process information by law.
- Consent, where we specifically ask for your permission.
Sharing information
We do not sell personal information.
We may share information with trusted service providers where necessary to operate our website, email services, hosting, business systems or professional services.
We may also disclose information where required by law, regulation, legal process or to protect the rights and security of Lunavell Ltd or others.
International transfers
Some service providers used by Lunavell may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that relevant safeguards required by applicable data protection law are in place.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, regulatory or business requirements.
Retention periods may vary depending on the nature of the information and our relationship with you.
Your rights
Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:
- Request access to your personal information.
- Ask us to correct inaccurate information.
- Request deletion of your information in certain circumstances.
- Request restriction of processing.
- Object to certain uses of your information.
- Request data portability where applicable.
- Withdraw consent where processing is based on consent.
To exercise a privacy right, contact us at hello@lunavell.co.uk.
Cookies
Our website may use cookies or similar technologies that are necessary for basic website functionality and security.
If we introduce analytics, advertising or other non-essential cookies in the future, we will provide appropriate information and controls where required.
Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.
You may also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will always be published on this page.
Last updated: September 2026.
Contact
For questions about this Privacy Policy or the way Lunavell handles personal information, contact:
hello@lunavell.co.uk